![]() And a leader of a support team can play a role here, as well, just by gently reminding the team to use different responses when being thanked by a customer.Įven so, a cheat sheet of these new phrases on a handy sticky note can help you change up your phrasing so you always sound fresh and present. Perhaps at first, you’ll need to give yourself a pep talk before starting your shift, a way to remind yourself not to phone it in but to be entirely present and thoughtful. ![]() It starts with where you’re coming from: the heart. You now have the alternatives to “happy to help,” but old habits die hard. “I’m glad we could take care of this for you.” How to stop saying “happy to help” That was among my top five most memorable customer service support experiences. I fell instantly in love with him, with the airline, and with Portugal all over again. But he was clearly so thrilled to have made my life better that I found his mistake charming. When I thanked him profusely, he said, “I took a big hug off your back.” I think he meant he took a big weight off my back, which he had done. But one of my favorite “happy to help” substitutes came from a Portuguese airline agent who helped switch a flight for me. So far, my Portuguese is pretty weak, so I have a lot of empathy for people who get English phrases wrong. I live in Portugal, and people here tend to be helpful and show kindness.
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